According to

In the last 10 years, the only way Sue and Willie Coleman kept up with their estranged son’s life was through headlines: his marriage, his legal problems, and finally, his hospitalization and removal from life support on Friday.

“We would’ve loved to have been there by his side at the hospital, to let him know we love him before he passed away,” Sue Coleman, 67, tells PEOPLE. “This is a shock to us. We loved Gary very much. We’re going to miss him.”

Janet Frank, a spokeswoman for Utah Valley Regional Medical Center in Provo, would only say that an “accident” occurred in the actor’s Santaquin, Utah, home on Wednesday evening, and that Coleman had suffered an intracranial hemorrhage.

Cause of Death Under Investigation

She declined to give details, citing the wishes of Gary’s wife, Shannon Price, 24, and her family. The official cause of death is still under investigation, Frank says.

“We’re not pointing fingers at anyone, but we need to know exactly what happened” says Sue, a longtime nurse who lives with her husband, Willie, 71, a retired forklift driver, in suburban Illinois. “We’re not angry. We’re just concerned. Did our son fall down the stairs? Did he fall in the bathtub? We need to have some closure on our son’s life.”

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